Privacy Policy

1. Who we are

BeforeSend AI is operated by Martin Vladimirov Nikolov, trading as BeforeSend AI. For the purposes of applicable data protection law, we are the data controller of your personal data. Contact: privacy@beforesend.ai.

2. What personal data we collect

• Account data: email address, password hash, and any display name you provide when you create an account.
• Usage data: number of generations used, plan type, subscription status, and credit balance.
• Support data: messages and metadata you send when contacting support.
• Technical data: IP address, browser/device type, operating system, and approximate location derived from your IP.
• Analytics data: aggregated event metadata such as feature usage, errors, and performance metrics. We do not store the text of your messages or screenshots.
• Payment data: Paddle processes payment details (including card information) on our behalf. We do not store card numbers on our servers.

3. How we use your data

• Contract performance: to provide the service, authenticate you, enforce plan limits, and process your transactions.
• Legitimate interests: to improve the service, secure your account, prevent fraud, and provide customer support.
• Consent: where required, for analytics or marketing communications.
• Legal obligation: to comply with applicable laws, regulations, or lawful requests.

4. AI processing

When you upload a screenshot or paste text, that content is sent through the Lovable AI Gateway to an AI provider solely to generate reply suggestions. Content is processed transiently and is not written to our database. Do not submit sensitive personal data or confidential information unless you are authorized to do so.

5. Who we share data with

• Service providers: hosting, analytics, error reporting, and support tooling providers.
• Merchant of Record: Paddle processes payments, subscription management, tax compliance, and invoicing on our behalf.
• AI provider: via Lovable AI Gateway, for generating reply suggestions.
• Professional advisers: legal, accounting, or tax professionals when necessary.
• Authorities: when required by law or to protect our rights.

6. International transfers

Some of our service providers (including Paddle and the AI provider) may process data outside the European Economic Area. Where such transfers occur, we rely on appropriate safeguards such as Standard Contractual Clauses or adequacy decisions approved by the European Commission.

7. Data retention

We keep your personal data for as long as your account is active or as needed to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we delete or anonymize it.

8. Your rights

Depending on your location, you may have the right to access, rectify, erase, restrict, or object to processing of your personal data, and the right to data portability. If you are in the UK/EEA, you also have the right to lodge a complaint with your supervisory authority. To exercise your rights, contact us at privacy@beforesend.ai.

9. Security

We implement appropriate technical and organizational measures to protect your data, including encryption in transit, access controls, and regular review of our practices.

10. Cookies

We use essential cookies required for the service to function. With your consent, we may use analytics cookies to understand how the service is used. You can manage your cookie preferences through your browser settings.

11. Children

The service is not intended for children under 18. We do not knowingly collect personal data from children.

12. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the service.

13. Contact

For privacy questions, contact privacy@beforesend.ai.